Returns and Refunds
At SafeGuard Security Doors we like all our customers to be 100% satisfied with their purchase however, if for any reason you are not completely satisfied you can return any STOCK items to us within 7 days for a refund or exchange, less deduction for postage, re-stocking and card charges. The following terms apply:
Our returns policy is strictly 7 days.
The item(s) must be returned to us in their original as new condition with all of the accessories and packaging. Items that have been used, installed or damaged in any way will invalidate our offer.
Refunds are subject to deduction of postage charges and a 30% re-stocking charge.
Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.
Items marked as Made-to-order, Bespoke or Commissioned are also non-refundable unless faulty as these are not stock pieces and have been made specifically for you.
PLEASE NOTE: Unless you use our collection service, we are not responsible for returned packages until they have actually been received, you are strongly advised to use a signed-for (tracked) shipping service when returning orders and we will not be held responsible for returns that are damaged or go missing in the post.
We advise customers to bear in mind if they are returning accessories via USPS, the accessories are possibly not insured against losses or damage. We recommend you keep your receipt as proof of postage.
To return items to Safeguard Security Doors please make sure to contact us first and we can advise of a return address depending on your location.
Please remember to include your original order number when communicating with us.